A big part of communication is reflective listening. Reflective listening is also called active listening. This is when you actively participate and ask questions in the conversation. Reflective listening also includes repeating back what the speaker has said. You can apply this by saying:
"So you feel...."
"You're wondering if..."
"It sounds like you..."
By using reflective listening, you the speaker understand that you care and want to understand. It also helps the speaker understand that you have a desire to help and that you will always be there if needed. Reflective listening has so many benefits. Some of them are:
Creates empathy
Builds a positive relationship
Helps the speaker and listener understand each other
By using reflective listening you create a bond of trust that continues to grow as you continue to actively listen.
No comments:
Post a Comment